Exchanges & Returns
All exchange requests must be made within 30 days of receipt of the goods. Goods must be unworn and undamaged. All returns must be accompanied by a completed EXCHANGE/REFUND FORM and this must be mailed with the products that are being returned. All products will be assessed by our Quality Control department within 14 days of receipt of the returns. No Refund will be issued prior to the good being returned. All exchange requests must be made within 30 days of receipt of the goods. Goods must be unworn and undamaged. Receipt of goods with the assumption they were a different brand, look or feel does not constitute “not as ordered” and no refunded will issued. Standard 3 month manufacturing warranty applies to all our products provided that they are not returned due to problems arising from normal “wear and tear”. Discoloration and staining (due to wearer) is not deemed faulty workmanship and will not warrant a claim. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pick up inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer's warranty. Irregularities and variations in colour and texture are characteristic qualities of sheepskin. These irregularities and variations are not covered under the manufacturer's warranty. All refunds are less any freight charges and may attract a 20% re-stocking fee. Please contact us via e-mail prior to your purchase if you have any doubts or queries. Important * DELIVERY TIMES ARE SEPARATE FROM PROCESSING TIMES.
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process . We will always endeavour to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. You may be charged further fees such as import duties, taxes, customs and other government fees once your parcel is received in your country. We cannot anticipate the exact costs of any such charges, and take no liability for them as these charges are entirely out of our control. By proceeding with making a purchase, you agree that any extra charges are solely the responsibility of the buyer and not us. Any parcels that are returned to us due to non-receipt or refusal of payment of government charges will not be refunded.