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Please download the Koalabi Exchange & Refund Form above, fill out the information, & include in the package with the item.
We understand that sometimes a product just isn’t right, that’s why we offer 30 day returns for all orders.
To be eligible for a refund the products you are returning must meet the following conditions:
Please include the exchange/refund form when you post the items back for a refund.
Koalabi Australia is not liable for the postage costs of returning products.
All returns are subject to 20% restocking fee. Exchanges are not subject to restocking fee.
Please keep in mind we offer 30 day returns only. Koalabi Australia does not accept returns after 30 days from the date of purchase.
Depending on the method of delivery used, it can take up to 5 working days for your returned goods to be received. Once the goods have been received, they will be accessed to see if they are eligible for a refund, this process can take further 1-2 business days. You will be notified by email if the refund is approved and it will then be processed back to your original method of payment. Depending on your banking institution, your refund will appear in your account approximately 2-7 business days after it has been processed.
If we receive products and assess them as not being eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge – AU$15 for Australian returns and AU$55 for International returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.